Portable Electric Heating Pad - Home Comfort Warmer

Shipping Timeframe

We strive to deliver your orders within 4-5 business days after order confirmation. Delivery times may vary depending on your location and external factors such as weather conditions or courier delays.

Shipping Partners

We work with trusted courier services to ensure fast and reliable deliveries. Once your order is shipped, you will receive a tracking number to monitor your parcel's progress.

Shipping Charges

Shipping charges, if applicable, will be calculated at checkout. Any promotional free shipping offers will be mentioned on our website.

Order Processing

• Orders are processed within 24 hours of confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Issues

If your order is delayed beyond the estimated timeframe, please contact our support team for assistance. We will work with our courier partners to resolve any issues promptly.

Incorrect Shipping Address

Please ensure that your shipping details are correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Damaged or Missing Items

If you receive a damaged product or your order is incomplete, please contact us within 48 hours of delivery with supporting images, and we will assist you accordingly.

For any further queries, feel free to reach out to our customer support team

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at stopnshopspk@gmail.com Please note that returns will need to be sent to the address the package was sent from.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stopnshopspk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stopnshopspk@gmail.com.